Welcome to Car Valet Perth 

We are proud to offer you exceptional vehicle care services, backed by years of expertise and a commitment to the highest standards. Our team is fully trained by industry leading professionals , and we use the latest equipment and safest processes to ensure the best results for your vehicle. By booking our services, you are placing your vehicle in the hands of skilled professionals dedicated to providing outstanding care and customer satisfaction.

Please take a moment to carefully review our Terms & Conditions, which apply to all services provided by Car Valet Perth. By engaging with us, you confirm that you have read, understood, and agreed to the following terms.

CAR VALET PERTH 

Terms & Conditions

Effective from: 22nd November 2025 – Scotland

Applicable to: All services, training, mobile work, studio work, and any associated companies, subcontractors, or representatives.

By booking any service, placing a deposit, signing a contract, or allowing work to begin, you confirm that you have read, understood, and fully agreed to these Terms & Conditions. This forms a legally binding contract under Scottish and UK law.

SECTION 1 – TRAINING COURSES TERMS & CONDITIONS

1.1 Deposits & Agreement

• All training bookings require a deposit.

• Deposits are non-refundable and non-transferable.

• Paying a deposit constitutes full acceptance of these Terms & Conditions.

• A legally binding contract is formed upon payment of the deposit, part-payment, or confirmation of a booking.

1.2 Cancellation Policy

If you cancel within 14 calendar days of your training date:

→ Full payment is required, regardless of reason.

No exceptions, including but not limited to:

• Illness

• Childcare or work issues

• Travel delays

• Weather

• Vehicle problems

• Personal emergencies

• Forgetting the date

• Change of circumstances

Unpaid balances will be invoiced and pursued legally. Debt recovery fees, solicitor fees, court fees, and statutory interest will be added.

1.3 Rescheduling

• Must be requested 14+ days before your training date.

• Requests under 14 days = cancellation → full payment still owed.

1.4 Cancellations by Car Valet Perth

If we cancel due to illness, weather, equipment failure, or unforeseen circumstances:

→ You will receive a new date or a full refund.

This is the only scenario where refunds are issued.

1.5 Deferral Policy (Goodwill Only)

A one-time deferral may be offered at our discretion. Conditions:

• Course must be fully paid before the original date.

• New date must be within 6 months.

• Non-transferable and non-refundable.

Failure to attend = full forfeiture.

SECTION 2 – VALETING, DETAILING & DEEP CLEAN TERMS

2.1 Bookings & Deposits

• All bookings require a non-refundable deposit.

• Bookings are confirmed once the deposit is received.

• If you need to cancel or reschedule you must advise us at least 48 hours before otherwise full payment will be required.
  
  • Prices may vary depending on vehicle size, condition, contamination, access, and location.

2.2 Worksite Requirements (Mobile Services)

Customers must provide:

• Safe off-road parking

• Adequate working space around the vehicle

• Safe access to electricity and water (unless pre-agreed)

We cannot work in:

• Main roads

• Busy or narrow streets

• Pay & display car parks

• Unsafe or restricted areas

• Properties with aggressive animals or hazards

If the location is unsafe or access is denied on arrival:

→ Full payment remains due.

2.3 Vehicle Condition & Heavy Soiling

Extra charges apply for:

• Heavy mud

• Pet hair

• Biohazards (vomit, blood, urine, faeces)

• Mould, mildew, infestations

• Excess rubbish

• Chemical spills

• Paint, cement, adhesives, tar, fallout

If photos are not provided, prices adjust on arrival. Severe contamination may require additional time or visits.

We may refuse heavily contaminated vehicles on arrival for safety reasons—full payment still applies.

SECTION 3 – DETAILING LIABILITY, PAINT DEFECTS & RISKS

Detailing carries inherent risks, and some defects cannot be safely removed.

3.1 Pre-existing Damage, Defects & Hidden Faults

We accept no responsibility for defects that become visible, worsen, or fail during or after cleaning, deep cleaning, polishing, or coating. This includes:

• Rust, corrosion

• Poor resprays

• Thin, soft, oxidised, brittle, or failing clearcoat

• Peeling lacquer

• Filler, putty, overspray lifting

• Paint burn-through

• Hidden scratches or dents

• UV-damaged plastics

• Failing trims, clips, seals, adhesives

• Failed wraps, vinyls, or tint

• Loose interior trim

• Weak stitching, shrinking leather

• Water ingress from old seals

• Electrical issues unrelated to our work

Any defect revealed during cleaning already existed beforehand.

3.2 Machine Polishing & Scratch Removal

You understand that:

• Burn-through can occur on thin or compromised paint.

• Not all scratches can be removed.

• Stone chips may enlarge.

• Repainted panels may react unpredictably.

We are not liable for any polishing-related reactions or outcomes.

3.3 Ceramic Coating Limitations & Warranty

We are not responsible for coating failure due to:

• Poor maintenance

• Automatic car washes

• Harsh chemicals

• Bird droppings, sap, fallout

• Stone chips, scratches

• Pre-existing paint defects

Warranty covers product performance only, not physical damage or misuse.

3.4 Interior Liability

We clean the interior of your vehicle to the highest standards using the safe techniques with top grade equipment , however we accept no responsibility for:

• Lost or damaged personal items

• Non-removable stains or odours

• Fragile aftermarket accessories

• Breakage of weak or brittle interior parts (e.g., dash cams, wiring, mounts, LED kits, seat covers)

Any interior defect—whether listed or not—is the customer’s responsibility.

SECTION 4 – MAINTENANCE SCHEME / MONTHLY PACKAGES

• Visits must be every 30 days or less.

• Over 30 days = Initial Full Detail (Deep Clean) price.

• Excessive dirt, pet hair, or contamination incurs charges.

SECTION 5 – DIGITAL CONTENT, COPYRIGHT & INTELLECTUAL PROPERTY

All training materials and digital resources are the intellectual property of Car Valet Perth (CVP Group).

You may NOT:

• Copy

• Screenshot

• Record

• Reproduce

• Sell

• Upload

• Share

• Forward

• Teach

• Publish

Only reviews may be posted, and readable text must be blurred.

Breaches will be pursued legally under UK Copyright Law.

SECTION 6 – GENERAL BUSINESS TERMS

6.1 Delays & External Factors

We are not liable for delays caused by:

• Weather

• Traffic

• Illness

• Equipment failure

• Emergencies

• Unforeseen circumstances

Estimated completion times are guidelines only.

6.2 Rescheduling by Us

We may reschedule due to:

• Unsafe working areas

• Severe weather

• Illness

• Equipment issues

• Incorrect service booked

• Access issues

No compensation will be provided.

6.3 Missed Bookings

Full payment applies to:

• No-shows

• Late cancellations

• Undisclosed heavy soiling

• Unsafe environments

• Lack of access

• Incorrect address

• Customer not present

6.4 Legal & Payments

• Unpaid invoices will be legally pursued.

• Debt collection, court fees, enforcement fees, and interest (statutory 8% + base rate) will be added.

• The vehicle remains the owner’s responsibility except when actively worked on.

6.5 Insurance

We are insured for:

• Public liability

• Working on your vehicle

Once keys are returned, liability transfers back to the customer.

6.6 Customer Conduct & Behaviour Clause

We may terminate a booking immediately if staff experience:

• Abuse

• Aggression

• Threats

• Unsafe behaviour

• Vehicle is unsafe

Full payment still applies.

6.7 Data Protection (GDPR – UK)

We may store your name, address, phone number, photos, and booking history.

Data is secure, never sold, and password protected.

Vehicle photos may be used for marketing unless you request otherwise.

SECTION 7 – ACCEPTANCE OF TERMS

By booking any service or training, you confirm that:

• You have read these Terms & Conditions in full.

• You agree to all clauses.

• You enter a legally binding contract under Scottish law.

• You are responsible for reviewing the most up-to-date version at the time of booking.

SECTION 8 – WORKSHOP / UNIT TERMS

8.1 Vehicle Storage and Parking

By leaving your vehicle at our unit or premises, you agree:

• Vehicles may be stored inside or outside depending on workload.

• Indoor space is not guaranteed unless explicitly paid for or required for service, e.g., ceramic coating curing.

8.2 No Liability for Vehicles Parked Outside

Car Valet Perth accepts no liability for vehicles parked outside for any reason, including:

• Weather, storms, hail, flooding

• Falling debris

• Theft, attempted theft, break-ins

• Vandalism

• Fire or smoke

• Damage by third parties

• Damage by other customers

• Any event not directly caused by our actions

Vehicles parked outside are left entirely at the owner’s risk.

8.3 Overnight Storage & After-Hours Risk

If your vehicle stays overnight or outside working hours:

• The premises may be unattended

• We accept no liability for incidents occurring after hours

• Your vehicle must be insured while off your property

8.4 Personal Belongings – No Liability

Remove personal items before drop-off.

We accept no responsibility for lost or damaged items or any of the following:

• Money, jewellery, documents

• Electronics

• Tools

• Child seats

• Any belongings

All Items left in the vehicle are at the owner’s risk.

8.5 Security & CCTV

CCTV may operate but does not guarantee security.

We do not guarantee recording reliability or footage availability.

Footage is only shared with law enforcement.

8.6 Keys, Alarms & Immobilisers

We are not liable for:

• Faulty alarms

• Immobilisers activating

• Dead batteries

• Hidden cut-offs

• Tracker-related issues

• Key fob clip breakages

8.7 Fire, Flood, Structural Issues & Acts of God

We accept no liability for damage caused by:

• Fire

• Flood

• Roof leaks

• Storms

• Burst pipes

• Natural disasters

• Structural failures

8.8 Third-Party Access & Shared Premises

If the premises are shared:

• We are not responsible for actions of other tenants, delivery drivers, or visitors.

8.9 Abandoned Vehicle Policy

Vehicles left beyond agreed times may incur:

• Storage fees of £45 per day

• Removal charges

Vehicles left 14+ days after completion may be processed as abandoned under Scottish law to recover costs.

8.10 Hazardous, Leaking or Unsafe Vehicles

We may refuse or stop work immediately if the vehicle is unsafe or leaking fluids.

Full payment for lost time remains due.

8.11 Customer Access to the Premises

• Customers must follow safety rules.

• Restricted areas must not be entered (e.g detailing bay & work space around vehicles)

• No filming or photography without permission.

• Children and pets are not permitted in work zones.

Breach may result in booking termination with full payment due.

SECTION 9 – CUSTOMER PROPERTY, SAFETY, ACCESS & SITE LIABILITY

These terms apply to all mobile services, home visits, workplace visits, driveways, garages, private land, shared parking areas, and any property where work is carried out outside our own unit.

9.1 Customer Responsibility for Property Safety

By booking mobile or on-site work, the customer confirms that the property is:

• Safe

• Level and suitable for vehicle work

• Free from hazards

• Not excessively icy, slippery, muddy, or unstable

• Clear of obstacles, debris, broken glass, nails, tools, or dangerous items

The customer is fully responsible for the condition and safety of their land.

9.2 No Liability for Accidents Caused by Customer Property

Car Valet Perth accepts no liability for incidents caused by the condition of the customer’s property, including but not limited to:

• Slipping on ice, frost, snow, wet surfaces

• Trips, falls, or injuries caused by uneven ground

• Holes, dips, loose stones, gravel, moss, algae

• Obstructions or unsafe access routes

• Unsafe driveways or slopes

• Pets, animals, or livestock causing hazards

• Oil spills or hazardous substances present on the property

If staff are injured or equipment is damaged due to unsafe premises:

→ The customer is liable for costs, repair, replacement, or medical claims.

9.3 Power, Water & Utilities – Customer Liability

If the customer provides power, water, or access to utilities, the customer is fully responsible for:

• The safety and legality of sockets, outlets, taps, and extensions

• Trip hazards created by cables or hoses

• Electrical faults or poor wiring

• Pressure, flow rate, and reliability of water supply

• Damage to property caused by hoses, water blowback, or drainage issues

We accept no liability for damage caused by:

• Weak power circuits

• Tripped electrics

• Water backflow or flooding

• Leaking taps or plumbing defects

• Customer-supplied extension cables

If no safe power/water is available and the job cannot proceed:

→ Full payment still applies.

9.4 Driveway Damage, Drainage, Standing Water & Environmental Issues

We accept no liability for:

• Flooding caused by poor property drainage

• Standing water around the vehicle

• Water entering garages or buildings

• Soft driveways causing sinking or tyre marks

• Damage caused by pressure washing to loose grout, cracked slabs, or weakened surfaces

• Discolouration to driveways caused by chemicals reacting with old/untreated surfaces

All water run-off is the customer’s responsibility unless otherwise agreed in writing.

9.5 Hazardous Materials or Unsafe Vehicle Interiors

We reserve the right to refuse or stop work immediately if the vehicle contains:

• Needles

• Sharp objects

• Human or animal waste

• Chemicals

• Biohazards

• Drugs or illegal substances

• Rotting food or unsafe contamination

• Insect infestation

• Rodent infestation

Discovery of such hazards results in:

→ Immediate termination of work

→ Full payment still required

→ Additional biohazard fee if removal is requested

9.6 Customer Vehicles with Automatic Locking / Trackers / Anti-Hijack Systems

Customers must inform us if the vehicle has:

• Auto-locking after 30–90 seconds

• Tracker alarms

• Movement alarms

• Hidden immobilisers

• Sensitive aftermarket security systems

We are not liable for:

• Lockouts

• Alarm triggers

• Tracker notifications

• Flat batteries

• Security alerts

• Immobilisers activating

If locksmith assistance is required, it is at the customer’s cost.

9.7 Vehicle Fuel, Battery, Tyres & Mechanical Condition

Customers must ensure that:

• The vehicle has enough fuel to be moved if required

• Tyres are safe, pumped, and not dangerous

• The battery has sufficient charge

• The vehicle is in safe working condition

We accept no liability for:

• Dead batteries

• Mechanical failure

• Fluid leaks

• Warning lights appearing

• Fault codes emerging

• Defective tyres or blowouts

• Brake or steering issues

If the vehicle cannot be moved or operated safely:

→ Work may be refused, and full payment applies.

9.8 Working in Public or Shared Spaces

If work is carried out in:

• Shared parking

• Communal residential areas

• Apartment blocks

• Visitor bays

• Workplace car parks

The customer is responsible for ensuring:

• Permission exists for work to be carried out

• No regulations are breached

• No neighbours complain or cause disruption

If work must stop for any reason outside our control:

→ Full payment remains due.

9.9 Weather Conditions at Customer Property

We are not liable for:

• Heat damage caused by extreme sun exposure

• Wind-blown debris damaging the vehicle

• Dirt or contamination landing on the vehicle

• Sudden rainfall or freezing conditions

• Icy or unsafe access

If conditions make the job unsafe or impossible:

→ The booking is treated as a missed appointment

→ Full payment still applies.

9.10 Pets, Children & Visitors

The customer must ensure that:

• Pets are contained

• Children are supervised

• Visitors do not interfere with work

• No one enters the work zone

• No one touches equipment, cables, or chemicals

We accept no liability for injury caused by entering restricted/work areas.

9.11 Customer Negligence Causing Damage or Injuries

If damage or injury occurs due to the customer’s:

• Unsafe property

• Misconduct

• Interference during work

• Instructions contradicting safety guidance

• Failure to disclose hazards

• Allowing pets or children into the work area

→ The customer is fully liable.

9.12 Burst Pipes, Ice on Driveway & Injury from Our Equipment or Hoses

Car Valet Perth (CVP Group) accepts no liability for any damage or injury caused by:

• Burst pipes or plumbing issues caused by our equipment, hoses, or water connections.

• Slipping on ice or wet surfaces resulting from water or liquid runoff, including from hoses or cleaning equipment.

• Injuries caused by icy driveways or surfaces that may be exacerbated by our equipment or operations (e.g., water runoff, chemical residue).

• Water pooling, drainage issues, or flooding resulting from hose or water usage on the customer’s property.

The customer is fully responsible for ensuring that the driveway or access areas are safe, clear of ice, and free of hazards. If the area is unsafe, work may be postponed or refused, and full payment remains due.

SECTION 10 – FAULTS, WARNING LIGHTS & VEHICLE DIAGNOSTICS

10.1 Vehicle Diagnostics and Warning Lights

Car Valet Perth (CVP Group) does not diagnose or repair faults indicated by dashboard warning lights, alerts, or malfunctioning vehicle systems unless explicitly agreed upon as part of a separate service.

If a warning light is illuminated or the dashboard shows any signs of vehicle issues during the service, we will:

• Inform the customer of the presence of the warning light or fault.

• Recommend further diagnostic testing by a qualified mechanic or auto electrician.

We are not liable for any issues arising from unresolved faults or warning lights before, during, or after the service.

10.2 Pre-existing Faults or Malfunctions

Car Valet Perth accepts no responsibility for:

• Pre-existing faults or malfunctions that are present before the service, including but not limited to:

• Engine, transmission, or electrical issues

• Warning lights indicating vehicle defects

• Battery, tyre, brake, or suspension problems

• Damage or complications caused by unresolved faults that may arise during or after the service.

It is the customer’s responsibility to ensure their vehicle is in good working order before any service, especially when warning lights or malfunctions are visible.

10.3 Responsibility for Warning Lights

If a vehicle has active warning lights or alerts (such as airbag, ABS, oil pressure, etc.), it is the customer’s responsibility to:

• Address these issues before requesting services that may involve driving the vehicle or using specific systems that may be affected.

• Ensure the vehicle is safe to operate, as we are not responsible for any consequences resulting from ignoring these warnings or continuing to operate a vehicle with faulty systems.

10.4 Diagnostics on Request

If the customer requests a basic diagnostic test or check for warning lights as part of the service, we will provide a visual inspection and inform the customer of any visible issues.

However, this does not constitute a full mechanical diagnostic, and the customer may be referred to a licensed mechanic or auto electrician for a comprehensive inspection.

10.5 Liability for Hidden or Unreported Issues

Car Valet Perth is not liable for any hidden or unreported faults discovered after service completion, nor are we responsible for the activation of warning lights if they are caused by issues unrelated to our work.

If any faults occur after the service, we recommend contacting a licensed technician or mechanic for further investigation and repairs.

Our Commitment to You

At Car Valet Perth, we pride ourselves on delivering top-quality service every time. Our highly trained teams use the best equipment and the safest processes to ensure that your vehicle receives the care it deserves. With our dedication to excellence, we strive to exceed your expectations and leave you with a vehicle that’s looking and performing at its best.

We look forward to serving you and adding you to our long list of happy clients. Thank you for trusting us with your vehicle — we are confident you’ll be pleased with the results.